Common Inquiries
Shipping & Delivery
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We offer discreet, secure delivery across the UK. Orders are processed within 24-48 hours and dispatched via Royal Mail First Class, ensuring your jewellery arrives in perfect condition.
International Shipping
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International orders are available with a small additional fee. We provide tracking and insurance for all shipments to ensure your pieces reach you safely.
Returns & Refunds
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We offer a 14-day window for returns and exchanges. Items must be returned in their original packaging and condition to be eligible for a full refund or exchange.
Exchanges
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For a size change or a different piece, please contact our customer care team. We will guide you through the process to ensure a seamless experience.
Product Care
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To preserve the integrity of your 18K gold finish and 316L stainless steel, we recommend storing your jewellery in a dry, cool place and using a soft cloth for cleaning.
Material Care
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For a deeper shine, use a professional jeweller's cloth. Avoid harsh chemicals or abrasive cleaners, as they can damage the delicate finishes of our pieces.